Privacy Notice

To Provide Requested Services

To respond to your inquiries, provide services or information you request, and ensure a seamless user experience.

Website Operation

To operate and secure our website, remember your cookie consent choices, and maintain essential technical functionality. This does not include optional analytics or chat tools unless you have consented to them.

Analytics (with consent)

If you consent through our cookie banner, we use analytics tools such as Google Tag Manager and Google Analytics to understand how visitors use insightassist.com and to improve the website.

Live Chat (with consent)

If you consent through our cookie banner, we use Zoho SalesIQ to provide live chat support and respond to enquiries submitted through the chat widget.

Surveys & Panels

If you participate in our research surveys or join our panels, we collect information necessary to conduct the research and provide appropriate incentives.

CONSENT

Where you have provided clear, informed consent — for example, for optional analytics cookies, targeting cookies, customization cookies, live chat, or marketing communications.

CONTRACT

Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

LEGITIMATE INTEREST

Where we have a legitimate business interest that does not override your privacy rights, such as securing our website, preventing fraud, or improving core services — but not for non-essential analytics or chat where consent is required.

LEGAL OBLIGATION

Where processing is necessary for compliance with a legal obligation to which we are subject.

Consent before non-essential cookies

Except for strictly necessary cookies, we do not load analytics or live chat tools until you accept them through the cookie banner on insightassist.com.

Managing your choices

You can use Accept All Cookies, Strictly Necessary, or Cookies Settings on the banner to control optional cookies. You can also withdraw consent by clearing site cookies or contacting us.

More detail

For a full list of cookie categories, named providers, and retention information, please read our Cookie Policy.

Service Providers

We may share information with trusted vendors who help us operate our website and business, such as hosting providers, analytics providers (for example, Google), and live chat providers (for example, Zoho) — but only where permitted by law and, where required, after you have given consent.

Legal Necessity

We may disclose your information if required to do so by law or in response to a valid request by public authorities.

Cross-Border Transfers

Your data may be transferred to and stored in countries other than your own. For example, Google may process analytics data in the United States, while Zoho may process chat-related data in India. Where required, we implement appropriate safeguards such as contractual protections and provider compliance frameworks.

Technical Security

We use encryption, firewalls, and secure technologies to protect personal information.

Data Retention

We retain personal data only for as long as necessary for the purposes described in this Notice, including to comply with legal obligations and resolve disputes.

Right to Access

You may request copies of your personal data.

Right to Rectification

You may request correction of information you believe is inaccurate.

Right to Erasure

You may request deletion of your personal data in certain circumstances.

Right to Withdraw Consent

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

Right to DPDPA Redressal

Under the Indian DPDPA, you may have the right to grievance redressal regarding your data.